Warranty
BONANZA PLUMBING
24603 Redlands Blvd,
Loma Linda, CA 92354
OFFICE/24 HOUR SERVICE: (951) 360-8262
PLUMBING WARRANTY POLICY & PROCEDURES
To save time and unnecessary damage to your new home, please read the following carefully, as it describes exactly what is covered under our warranty.
Bonanza Plumbing warrants the plumbing system in your new home to be free of defects in material and workmanship (to be replaced or repaired at our option for specified periods from the close of escrow). Plumbing warranty periods are as specified below:
1. Dripping: All dripping faucets shall be covered under warranty for 30 days after occupancy.
2. Leakage: Waste, water, and gas piping shall be covered for one (1) year after occupancy.
3. Stoppage: All drain stoppages, such as bathtubs, garbage disposals, lavatories, showers, sinks, toilets, etc., shall be covered under warranty for 15 days after occupancy. The occupant will be charged a service fee when stoppage is caused by any material other than construction debris.
FEE SCHEDULE
Non-Warranty Service: All requested service that is not covered by warranty must be paid at the time service is rendered. Labor at $125.00 per hour (one-hour minimum), material at cost plus a 20% handling fee.
SERVICE SCHEDULING
Emergency Calls: Will be handled as soon as possible after the call is received. At no time will a technician enter the residence without an adult (over 18 years old) present.
Non-Emergency Calls: Within 12 hours, a technician will call to schedule an appointment.
MANUFACTURER WARRANTIES
1. Fixture Defects: All fixtures should be checked carefully at the time of walk-through. All plumbing fixtures supplied by Bonanza Plumbing shall be covered under the manufacturer’s warranty for one (1) year after the close of escrow. Fixtures are subject to inspection by a manufacturer’s representative. Any no-cost replacement shall only be given when prior authorization is received from the manufacturer.
2. Garbage Disposal: Shall be covered under the manufacturer’s warranty for one (1) year after occupancy. The manufacturer has a service department covering your area. If warranty work is required, please provide the name of the manufacturer, model, and serial numbers to customer service so that the proper service representative will be advised. Model and serial number can be found on the plate attached to the garbage disposal.
3. Water Heater: Shall be covered under the manufacturer’s warranty specified by the manual supplied with the water heater. Please note that different manufacturers’ warranties vary.
4. Tankless Water Heaters: Most tankless manufacturers require an annual flush and service by certified technicians in order to maintain warranty.
WARRANTY LIMITS AND EXCEPTIONS
1. Any upgrade, alteration, re-installation, repairs, and/or replacement of original fixtures, in whole or in part, made by anyone other than Bonanza Plumbing or their authorized representative shall invalidate any warranty on that particular fixture. Bonanza Plumbing will not be liable for damages of any kind as a result of alteration, misuse, negligence, accident, maintenance, or lack of maintenance. Any alterations to existing systems (e.g., additions of water softeners, sprinkler systems) shall invalidate the warranty on that particular system.
2. Chips & Breakage: Unless identified during walk-through or damage is acknowledged by the manufacturer as due to workmanship or to material flaws, breakage or chips which appear after occupancy are considered to be the result of misuse and are not covered under the manufacturer’s warranty.
3. Finish Discoloration: Manufacturers’ warranties do not cover damage due to the use of detergents or other abrasive materials. Decorator finishes (polished brass, satin nickel, oil-rubbed bronze, etc.) are less durable than chrome. Refer to Homeowner maintenance #3.
4. Final Connections By Others: Bonanza Plumbing does not warranty any plumbing connection beyond water and gas appliance stub outs made by others. This includes the ice maker, dishwasher, automatic clothes washer, gas dryer, range/oven, forced air unit, gas fireplace, landscape sprinkler system, and fire sprinkler systems.
5. Plastic Faucet Handles: Bonanza Plumbing does not warranty aerosol cleaner damage. Due to chemical reactions, plastic faucet handles are subject to cracking and staining from aerosol spray cleaners.
6. Toilets:
a. Bleach/chlorine tablets (e.g., 200 Flushes/Blue Boy, etc.) in toilet tanks void all manufacturer’s warranty on all internal parts.
b. Bonanza Plumbing warranty does not cover overflows, slow flush flow, or low water levels from clogs and plugs caused by unflushable items (e.g., diapers, feminine hygiene products, napkins, paper towels, Q-Tips, toys, etc.).
7. Stoppages: Bonanza Plumbing warranty does not cover drains or hoses that are clogged or plugged due to organic matter (e.g., grease, food, hair, roots, etc.). Refer to Homeowner maintenance #1.
8. Garbage Disposals: Bonanza Plumbing warranty does not cover jams caused by foreign objects.
Homeowner Maintenance & Miscellaneous Information
1. Drain Care: To remove buildup (soaps, grease, and other organic matter) along the length of pipes that cause slow drains and result in clogs, only use environmentally biodegradable plumbing cleaners (such as Drain Care by Enforcer) which are safe for all plumbing, including PVC, brass, and gold-plated fixtures.
2. Drain Odor: When water stands in the trap for long periods, or is seldom or infrequently used, an unpleasant odor can be emitted. Running fresh water down the drain monthly will eliminate this odor.
3. Finish Discoloration: Less durable than chrome, decorator finishes (polished brass, brushed nickel, oil-rubbed bronze, etc.) are protected with a light lacquer-type finish and should be cleaned using a soft cloth and a mild solution of warm water and soap or the manufacturer’s recommended cleaner. (See product manual.) Detergents or other abrasive materials will ruin decorator finishes.
4. Low Water Pressure:
a. Shower Heads: In compliance with the State of California water conservation rules and regulations, the aerator (screen on the end of your faucets) and shower heads are of the water-saving variety. Due to the flow restrictors, fewer gallons per minute of water flow from the fixture, and in some cases, it may take a little longer for water to reach the fixtures.
b. Toilets: In compliance with the State of California water conservation rules and regulations, most toilets are of the water-saving variety and in some cases flush slower or less thoroughly.
By law, Bonanza Plumbing technicians are not allowed to remove water-saving devices.
